Refund policy

We want you to love what you ordered. If something isn't right, we'll make it right.

Returns

You have 30 days from the day your order is delivered to request a return. Returns are free.

To start a return, email support@shopsiamotion.com with your order number and the item you'd like to return. We reply within one business day and will send you a prepaid return label. Please contact us before sending anything back, as we can't process returns we aren't expecting.

Items should be unworn and unwashed with original tags attached. For hygiene reasons we can't accept items that have been worn.

Damaged, defective, or wrong item

Email support@shopsiamotion.com with a photo. We'll send a replacement or issue a full refund right away, and in most cases we won't ask you to ship anything back. Original shipping charges are refunded in these cases.

Refund timing

Once your return is approved we issue the refund immediately, back to your original payment method. Your bank or card issuer typically takes 3 to 10 business days to post it to your statement.

Exchanges

The fastest way to swap a size or color is to return the original for a refund and place a new order, so you aren't waiting on the return to clear first.

Cancellations

Email us as soon as possible. If your order hasn't entered fulfillment yet we can usually cancel it outright. Once it has shipped, it becomes a return.

Questions

Email support@shopsiamotion.com. A real person reads every message.