Shipping policy

Every order ships with tracking, emailed to you the moment it leaves the warehouse.

Processing and delivery

Our pieces ship from two locations, and the timing differs. The expected window is listed on every product page.

US warehouse items — ship in 2 to 5 business days, and typically arrive within 3 to 7 days of your order.

Overseas partner warehouse items — ship in 5 to 10 business days, and typically arrive within 7 to 14 days of your order.

These are estimates, not guarantees. Weekends, holidays, and carrier delays can add time.

Shipping cost

Shipping is free on orders over $50. Below that, the cost is calculated at checkout based on weight.

Tracking

You'll get a confirmation email when you order, and a second email with tracking when it ships. If tracking hasn't updated in several days, that's normal early on — the first scan can lag. If it's been more than a week with no movement, email support@shopsiamotion.com and we'll chase it.

Wrong address

Email support@shopsiamotion.com as soon as you notice. If the order hasn't shipped we can correct it. Once it's shipped, we'll help you work with the carrier, but we can't guarantee redirection.

Lost or stolen packages

If tracking says delivered but you don't have it, check with neighbors and your building first, then email us. We'll work with you to make it right.

Questions

Email support@shopsiamotion.com.